ICT’s & The schemata/model mismatch

The video for ‘technology has always caused problems’ portrays what I get asked almost everyday – helping people use technology or fixing things that ‘don’t work the way they should’. Usually my explanations try and use analogies, that connect to the person’s view of how they have successfully performed the task (or a similar one) in the past with a different tool or method.

My question (especially to those who have felt challenged) – Does this approach help, or if not, then what works best for you?

Thanks

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